Friendly personal service is our priority

We always go the extra mile, our goal is to surprise and delight every time

Rapid response

In this day and age time is money. We aim to respond quickly and comprehensively to all inbound channels. You can count on us to be ready and armed with the information you need when you need it.

Industry leading practices

Our business processes are all ISO9001 accredited and go through continual improvement. Our robust practices allow us to effectively manage a huge supply chain on your behalf.

Customer focused

Friendly personal customer service is our priority. Our team feels personally responsible for making sure your orders are delivered accurately, and on time, every time.

One step ahead

Unlike our competitors we don't wait for problems to show up, we proactively manage every order on a regular basis. Nursing each order through our entire process right to your door.

extrusion suppliers with first class customer service
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Experience

Experienced service team members

Together our sales & service team can handle any situation. Led by our customer service manager, in post for over 10 years, with a team delivering excellence for our customers.

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Modern systems and practices

We use the latest technologies and practices to stay ahead. We have real-time dashboards, daily exception reporting and quality systems at our disposal to help us stay on top of your order.

92% customers rate us goof or outstanding

The results speak for themselves

92% of surveyed customers rate our service as good or outstanding. According to an independent customer survey carried out for us by Aisby & Co.

Let this lot take the stress out of your next project

Trudi Ludlow

Trudi Ludlow

Service Team Manager
Trudi joined the team in 2003 and manages the service and admin team. She is responsible for all aspects of customer service and account managment. Trudi takes a specific role in quality management, stock management and complaint handling.

Madeline Crowther-Shaw

Madeline Crowther-Shaw

Service Team Member
Madeline joined the team in 2012 and is jointly responsible for internal account management. Together with the help of MIchelle, Madeline will handle your account queries, chasing things up, organising logistics, maintaining stock and generally leading the charge to make sure you are well looked after. Madeline also manages our ISO9001 standards compliance and is a Health & Safety representative for the business.

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Michelle Herbert

Service Team Member
Michelle joined the growing team in 2017 and is jointly responsible for internal account management. With the help of Madeline, Michelle will handle your account queries, chasing things up, organising logistics, maintaining stock and generally leading the charge to make sure you are well looked after.

Mindy Hyde

Mindy Hyde

Service Team Member
Mindy joined the team in 2016, coming to us with a strong background in extrusion and manufacturing. Mindy is responsible for managing incoming enquiries, reviewing your projects and making sure that the right resources, knowledge and expertise are applied to solve your extrusion problems and fulfill your project requirements.

Seen enough? Get in touch!

Whatever your query may be, our caring and friendly service team are more than happy to help. You can either send us a quick message or a detailed enquiry with drawings or sketches. We will get in touch with you as soon as we can, to discuss your requirements further.

Reach us online using live chat

Contact us via live chat to discuss your extrusion needs

Reach us by phone or email

During our opening hours reach us on UK (+44) 020 3011 2010 or email us any time at hello@bwcgroup.co.uk

Opening hours

  • Monday to Friday 9am - 5pm
  • Friday 9am - 4.15pm

 

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